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ITIL® V3 Foundation Online

The accredited ITIL® V3 Foundation course has been created for organisations that wish to train to ITIL® V3 Foundation Exam level. The course combines multiple voices, with animation and interactive exercises, allowing learning at a time, pace and location to suit each student.

 

The ITIL® V3 Foundation course has been accredited by the APM Group and is equivalent to a 3 day classroom training course. It consists of seven topics together with a fully simulated mock exam to allow students to test themselves prior to the actual exam.

 

 

Course synopsis

 

Overview of ITIL® V3 Foundation and Service Management

  • What is ITIL® V3?
  • ITIL® V3 and Quality
  • Service Management
  • ITIL® V3 Processes

Service Strategy – Overview of Goals and Objectives

  • Define the Market
  • Develop Offerings
  • Develop strategic assets
  • Prepare for Execution
  • Service Portfolio Management
  • Demand Management
  • Financial Management

Service Design – Overview of Goals, Objectives and Roles

  • Service Level Management & Supplier Management
  • Service Catalogue Management
  • Availability Management
  • Information Security Management
  • Capacity Management
  • IT Service Continuity Management

Service Transition – Overview of Goals, Objectives and Roles

  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management

Service Operation – Overview of Goals, Objectives and Roles

  • Incident Management
  • Event Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Desk
  • The Technical Management Function
  • The Application Management Function
  • The IT Operations Management Function

Continual Service Improvement – Overview of Goals, Objectives and Roles

  • Continual Service Improvement – 7 Step Improvement Process
  • CSI – Improvement Model
  • CSI – Deming Cycle

Technology and Architecture – Overview of Goals and Objectives

  • ITIL® V3 Qualification Scheme and Exam Techniques

ITIL® V3 Mock Exam Simulator

  • Randomised ITIL® V3 Foundation level exam questions

 

Full tutor support is available for the duration of your study, so you can email a trainer to answer any questions you may have.
 

Who should attend?
ICT professionals

 

Study hours
Duration: 8 - 10 hours.

 

Duration
Online study; you can start the whole year.

 

Exam
The exam is not included. For exams: www.apmg-international.com.

 

Price
Your investment in this course costs € 300,- tax free.
Optional: Book Foundation of IT Service Management Based on ITIL®3 € 29,95 excluded taxes + postage and packing.

 

Subscribe
To subscribe for this course, please click on the button below.

 


 

Contact
For more information about this course please contact our education advisor Marselina van Mil on telephonenumber 0418 - 597 027 or mail info@ises.nl.

Experience the course first hand by viewing our online demonstration where you can view a full product tour of the course features, undertake a course module from the official syllabus and use the ITIL® exam simulator.